Cultural Competence Program – Module 4: Unconscious Bias

The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:

• Help organisations manage an increasingly diverse workforce
• Better service diverse communities within Australia by providing relevant training and information to service-based organisations
• Create competitive advantage for organisations operating in increasingly diverse marketplaces both locally and globally
• Promote social cohesion through fostering a better understanding of diverse cultures

Upon completion of the module Unconscious Bias, you will be able to:

• Recognise and describe different types of biases
• Recognise and give examples of workplace practices affected negatively by unconscious bias
• Explore how decision-making is affected by unconscious biases, in and outside of the workplace
• Recognise that you have unconscious bias and it affects your decision making
• Recognise the distinction between stereotypes and generalisations

Note on video interviews:
All participants in the interviews tell real stories around their own experiences. Part of their story is which culture they identify with, and we asked each participant how they wanted to be represented. Some chose to be represented as just Australian, some chose to be a combination of Australian and some other cultures, and yet others chose their culture of origin. We respected their choices.

ATOM has produced a study guide for ‘Cultural Competence Program – Module 2: Cultural Differences And Similarities‘, which is available to download for free.

full program is also available.